Shipping policy

Delivery and Shipping

We aim to provide a professional and reliable delivery service for all Voko Racing orders.

Dispatch times

Orders are normally dispatched within 1–2 working days after cleared payment.

Orders placed on weekends or bank holidays will normally be processed on the next working day.

Some oversized, special-order or vehicle-specific products may require additional handling time. Where this applies, it will be stated on the product page or communicated to you.

UK delivery

Delivery charges and available services depend on the product size, weight and delivery location.

Where free delivery is offered, this will be clearly shown on the product page or at checkout.

Estimated delivery times shown on our website are estimates and may occasionally be affected by courier delays or circumstances outside our reasonable control.

UK Mainland – Zone 1

Selected products may qualify for free or standard UK Mainland delivery.

The applicable delivery charge will be shown on the product page or during checkout.

Highlands, Islands and remote areas – Zone 2

Additional courier charges may apply to certain Highlands, islands and remote locations because of carrier surcharges.

This may include, but is not limited to, some addresses within the following postcode areas:

AB31–38, AB44–45, AB52–56, HS, IM, IV, KA27–28, KW, PA20–49, PA60–78, PA80–88, PH17–26, PH30–44, PH49–50, TR21–25 and ZE.

Exact charges depend on the product, parcel size and courier used.

Please contact us before ordering if you are unsure whether a surcharge applies to your location.

Northern Ireland – Zone 3

We can deliver many products to Northern Ireland, although additional charges or restrictions may apply depending on the size and type of product.

Some oversized or fragile products may not be available for delivery to Northern Ireland.

Any applicable charge will be shown at checkout where available, or we may contact you before dispatch if further delivery arrangements are required.

Isle of Man, Isle of Wight, Channel Islands and other offshore locations

Delivery availability and charges vary depending on the product.

Some oversized or fragile products cannot be sent to certain offshore locations.

Please contact us before ordering if your delivery address is outside standard UK Mainland courier areas.

International delivery

International delivery may be available for selected products.

Please contact us for a delivery quotation where international delivery is not automatically available at checkout.

International customers are responsible for any applicable:

  • Import VAT

  • Customs duties

  • Brokerage charges

  • Local taxes

  • Other import-related charges imposed by the destination country

These charges are normally collected by the courier, customs authority or other relevant authority and are not included in our product price or delivery charge unless expressly stated otherwise.

We are not responsible for determining the amount of customs or import charges that may be payable in the destination country.

Customs delays

International orders may occasionally be delayed by customs clearance procedures.

These delays are outside our direct control.

Customers are responsible for providing any information reasonably required by customs authorities or the courier to complete clearance.

Delivery damage

Please inspect your parcel and goods as soon as reasonably possible after delivery.

If an item arrives damaged, please contact us promptly and provide:

  • Your order number

  • Photographs of the packaging

  • Photographs of the damaged product

  • A description of the damage

For consumer purchases, responsibility for the goods remains with us until they are delivered to you or to a person identified by you to receive them, except where you independently arrange a carrier that we did not offer as a delivery option.

This does not affect your statutory rights.

Missed or refused deliveries

Customers are responsible for providing an accurate and complete delivery address.

If a delivery cannot be completed because:

  • An incorrect address was supplied

  • Nobody is available to accept a delivery requiring a signature

  • The customer refuses delivery without a valid reason

  • The customer fails to rearrange delivery or collect the parcel within the courier's stated timeframe

we may charge the reasonable cost of redelivery or any additional courier charges incurred.

Where an order is returned to us following a failed delivery, any refund will be handled in accordance with applicable consumer law and our Returns & Refunds Policy.

International customs charges not paid

Where an international customer refuses to pay customs duties, import taxes or other charges required by the destination country and the shipment is returned to us, we may deduct reasonable costs actually incurred as a result of the failed delivery from any refund where legally permitted.

Delivery restrictions

We reserve the right not to dispatch certain oversized, fragile or restricted products to locations where our available couriers cannot provide a suitable delivery service.

If we are unable to deliver an order to your location, we will contact you and provide an appropriate refund where payment has already been taken.

PO Boxes and military addresses

We do not normally deliver to:

  • PO Boxes

  • APO addresses

  • FPO addresses

  • Military mailboxes

Please contact us before ordering if you require delivery to a non-standard address.

Contact

For delivery enquiries, please contact:

Voko Racing / Tribeca Media Ltd
Email: sales@vokoracing.co.uk

Last updated: November 2026